Drinking Water Helpline at the Walkerton Clean Water Centre

Walkerton, ON — Since 2016, the Walkerton Clean Water Centre (WCWC) has supported Ontario’s drinking water system owners, operators, operating authorities, and the public through the operation of a drinking water helpline. The helpline allows WCWC staff to respond to technical calls and provide information to address questions related to drinking water treatment processes, equipment, operational requirements and environmental factors. WCWC can help you by:

  • Providing technical information on operational requirements and treatment technologies available to address your water quality issues
  • Researching and supplying resources such as guidelines, manuals, procedures, courses, and websites, to support you in addressing your issues
  • Referring you to appropriate contacts such as manufacturers, associations, government agencies/departments and other stakeholders

WCWC staff have years of experience and technical knowledge to offer and will strive to provide you with tailored information relating to your query. Call the helpline toll free at 1-855-306-1155 or email helpline@wcwc.ca.

Please note, the helpline services provided by WCWC are not intended to be a hotline. WCWC will respond to your inquiry during business hours, Monday to Friday. In the event of an emergency or a suspected adverse water quality incident, callers are advised to contact the appropriate authority as prescribed by the regulations.


Background: WCWC is an agency of the Government of Ontario, established in 2004, to ensure clean and safe drinking water for the entire province. WCWC coordinates and provides education, training and information to drinking water system owners, operators and operating authorities, and the public, in order to safeguard Ontario’s drinking water. Through partnerships, WCWC also provides training for the 133 First Nations communities in Ontario. To date, high-quality training has been provided to more than 77,000 participants across Ontario. For more information please visit www.wcwc.ca.

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