WCWC offers a service for Ontario’s owners, operators and operating authorities of drinking water systems and members from the public. Through our helpline, we provide information, education and advice to address questions related to drinking water including treatment processes, equipment, operational requirements and environmental factors.
Below are answers and resources for frequently asked questions we receive. If you can’t find the answer to your question, contact us toll free at 1-855-306-1155 or email us at firstname.lastname@example.org.
Frequently Asked Questions
WCWC recently launched virtual delivery of four popular courses. Venkat Ramani, Senior Operational Instructor, talks about what you can expect at the upcoming virtual course, Prevention and Control of Nitrification:
- What is the course about?
Participants who register for this course will learn the basics of nitrification, the impact of nitrification on distribution systems and storage facilities, different treatment and operational strategies to control/prevent nitrification, key monitoring parameters that provides an insight if there is any onset of nitrification and how to prepare an Action plan to prevent nitrification.
This course is designed for operators, supervisors, managers of water utilities and consultants.
- When is it being offered?
July 7 & 8, 2020 from 8:00 a.m. to 12:00 p.m.
- Will I earn Continuing Education Units (CEUs)?
Our virtual courses provide the same CEUs as their classroom versions. Prevention and Control of Nitrification has a CEU value of 0.7.
- How do I access the course?
To register for the course, visit wcwc.ca/registration and a link for the session will be emailed to you. A course manual will be couriered to each participant a week prior to the course.
- What is the cost?
Virtual courses are being offered at reduced rates. The cost to register for the virtual delivery of Prevention and Control of Nitrification is $245 + HST.
Are you looking for reliable information on drinking water? Laura Zettler, Drinking Water Resource Coordinator, describes what you can find on the Drinking Water Resource Library.
1. What is the Drinking Water Resource Library?
The library is an online database of resources and website links providing information relating to drinking water. We provide this service to the operators, owners, inspectors and decision makers of water treatment systems and to the public. It is available online free of charge to anyone at any time.
2. What topics are covered?
Any resources that relate to drinking water quality or common issues found in Ontario are collected. We have curated groups for the most popular searches, making it easier to browse. These topics include regulatory guidance, cyanobacteria (blue-green algae), arsenic, lead, legionella and microplastics, to name a few. We also have a new folder, being updated daily, featuring resources relating to the current coronavirus pandemic.
3. How many resources are there?
Currently there are over 5,000 resources available for browsing but we continue to add new or relevant information every day.
4. Is there a cost to use it?
There is no cost to use this service. The goal is to have information readily available to anyone who seeks it. WCWC also hosts a free helpline where we will help locate information or direct callers to the right contacts. You can contact the helpline at 1-855-306-1155 or email@example.com.
5. Who do I contact if I have a suggestion for new information?
If you have suggestions for content or would like to submit your own resources contact us at firstname.lastname@example.org. WCWC also collects anonymous feedback using a survey that can be found on our library webpage.
You can visit www.wcwc.ca and find the library under the services tab or visit this link:
Are you curious about pilot testing? Devendra Borikar, Technology Demonstration Lead, and Jeff Avedesian, Acting Scientist, answer common questions about WCWC’s pilot testing program:
What is pilot testing?
A WCWC pilot project is a small-scale practical study conducted in order to evaluate feasibility, duration, or performance of a water treatment strategy and its effect on water quality. This can include bench or pilot-scale projects that may address health based, operational, or aesthetic water quality parameters.
What kind of projects have you done in the past?
WCWC has completed pilots that addressed cyanotoxins and cyanobacteria, arsenic, manganese, trihalomethanes, haloacetic acids, aluminum, dissolved organic carbon, chlorine, ammonia, hydrogen sulfide, iron, and sulfates using various specific strategies. WCWC can also provide information to owners, operators and other decision-makers in the form of a literature review for the purpose of making educated and informed decisions.
Is the work done in Walkerton or at my site?
The work can be completed either on-site or at the WCWC Technology Demonstration Facility depending on site-specific conditions.
What do you do with the results?
WCWC provides the owner and operating authority with preliminary data throughout the pilot, a detailed report and treatment recommendations. With the permission of the client, WCWC may choose to present the study at conferences and tradeshows, and may include results from the project in future training materials.