The Ministry of the Environment, Conservation and Parks (MECP) operates a public Wells Help Desk to help ensure that information is available to the public. The Wells Helps Desk also receives and forwards well complaints to the appropriate ministry office, answers general questions on wells, assists well owners to locate their well record and assists the well industry sector in obtaining licenses, well record forms and well tags (MECP, 2021).
MECP Wells Help Desk
Wells Help Desk
Environmental Monitoring and Reporting Branch
Ministry of the Environment, Conservation and Parks
125 Resources Road
Toronto ON M9P 3V6
Well Records & Requests
Information and rules for residential well owners, including the proper location, construction, maintenance and abandonment of a well can be found at Wells on your property.Read More
Our Helpline commonly receives questions pertaining to treatment, health and testing from private homeowners and members of the public. This collection provides information related to those queries.
Home Water Testing
Home Water Treatment & Plumbing
Source Water Protection
Water Quality & Health
Water Related Emergencies
The following links provide information regarding different types of valves found commonly in water applications.
Backflow Prevention Devices
Opening and Closing Valves
‘Children up to six years old are more sensitive to the effects of lead because they are still developing and their small bodies can absorb it more easily than adults. Even small amounts of lead can be harmful to young children, infants and pregnant women (Ministry of the Environment, Conservation and Parks, 2020).’
The following links provide information regarding lead in drinking water and how to minimize exposure through line replacement, flushing, treatment and sampling programs.
Lead Service Line Replacement
Managing & Minimizing Exposure
This post provides information to homeowners related to operating and maintaining their private water supply wells.
This post provides information on iron in drinking water and reducing iron through treatment options and optimization.
Pilot Testing Reports & Summaries
These fact sheets describe different well components for learning purposes.
Common Well Components
The Walkerton Clean Water Centre offers a service for Ontario’s owners, operators and operating authorities of drinking water systems and members from the public. Through our helpline, we provide information, education and advice to address questions related to drinking water including treatment processes, equipment, operational requirements and environmental factors.
Below are answers and resources for frequently asked questions we receive. If you can’t find the answer to your question, contact us toll free at 1-855-306-1155 or email us at firstname.lastname@example.org.
Frequently Asked Questions